Shipping & Returns
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Return & Refund Policy
Effective Date: 8/9/2025
At Nuve Eyewear, your satisfaction is important to us. If you are not completely satisfied with your
purchase, we're here to help.
Returns
- You have 30 calendar days from delivery to initiate a return.
- Items must be unused, in original packaging, with tags and proof of purchase.
Non-Returnable Items
- Prescription/customized lenses
- Gift cards
- Final Sale items
- Items damaged from misuse
Exchanges
We do not offer exchanges. Please return the original and place a new order.
Refunds
- Processed within 7-10 business days after inspection
- Refunds go to original payment method
- Shipping is non-refundable unless our error
Return Shipping
- Customer pays return shipping unless item was wrong or damaged
- Prepaid labels available with cost deducted from refund
Damaged/Defective Items
Report issues within 7 days of delivery.
Start a Return
Email info@nuveeyewear.com with name, order number, and issue description.
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