FAQs
What currency are the prices on the site?
All prices on our website are listed in USD (U.S. Dollars).
When will my order ship?
We aim to process and ship orders within 48 hours after an order is placed whenever possible.
For customers in the United States, delivery typically takes 4–7 business days after the order has been shipped.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery.
What is your return policy?
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused and in its original packaging.
Customers must send the item back first, and once we receive and inspect the returned item, the refund will be issued to the original payment method.
Can I cancel my order?
Yes, you can cancel your order before it has been shipped.
If your order has already been shipped, you will need to follow our return process after receiving the item.
What if I entered the wrong shipping address?
If you notice an incorrect address, please contact us as soon as possible at info@nuveeyewear.com, So we can update it before the order ships.
How can I contact customer support?
If you have any questions or need assistance, please contact us at:
Our support team will be happy to help.